Cancellation & Refund Policy
At Playcific, we believe in fair, transparent booking policies that protect both the time of sports players and the court availability of venue operators.
1. Customer (Player) Cancellation Window
When a player cancels a confirmed court booking through the Playcific App or Web Portal, the following standard refund timeline applies (unless a specific venue states an approved custom tournament policy on their venue profile):
Cancellations made at least 6 hours prior to slot start time are eligible for a 100% full refund or a free instant reschedule credit.
Cancellations made between 2 to 6 hours before slot start time are eligible for a 50% refund of the paid amount to cover court downtime costs.
Cancellations within 2 hours of slot commencement or failure to arrive at the venue (No-Show) are strictly non-refundable, as the court was reserved exclusively and prevented other teams from playing.
2. Advance (Partial) Payment Handling
For bookings made with a compulsory Advance Deposit (e.g. ₹500 advance online, rest payable at venue):
- If cancelled within the eligible 100% refund window, the advance deposit is refunded in full.
- If cancelled within the non-refundable window, the advance deposit is forfeited to compensate the venue operator for the unutilized court hour.
3. Cancellations Initiated by Venue Operators
In the rare event that a sports venue is unable to provide the booked court due to emergency maintenance, unexpected power/floodlight outage, or facility issues:
- 100% Full Refund: The customer will receive an immediate 100% refund of all amounts paid (including advance deposits) without any cancellation deductions.
- Priority Reschedule: Alternatively, the customer may choose to reschedule to an alternative prime slot at the same arena without additional charges.
4. Weather & Rain Guidelines for Outdoor Turfs
For outdoor box cricket turfs and football fields during monsoons or extreme weather:
If play is rendered impossible due to heavy rain or waterlogging before the slot begins, the booking can be rescheduled to a future date upon confirmation with the venue operator. If rescheduling is not mutually agreeable, a full refund of digital payments will be initiated.
5. Refund Processing Timelines
All approved refunds are processed automatically by Playcific through the original payment channel (UPI, Net Banking, Credit/Debit Card) within 5 to 7 business banking days.
6. How to Cancel or Request a Refund
- Open the Playcific Mobile App or log in to your account on playcific.in.
- Go to My Bookings and select the active court reservation.
- Tap Cancel Slot and choose your reason for cancellation.
- Your refund status and UTR will be tracked in real-time under your booking details.
7. Need Help with a Refund?
Our dedicated booking support team is available from 08:00 AM to 10:00 PM IST daily: